You may return an item for any reason within 30 days after receiving the package. Product must be in new or unused condition, with all original product inserts and accessories. And products should be returned in their original packaging. Once your claim is processed and approved, please allow 5-7 business days for the refund request to be completed. Some financial institutions may take an additional 5-7 business days to return the funds to your account(s), depending on the nature of the financial institution and the original form of payment.
Please contact us at firstname.lastname@example.org before returning your item, as we want to ensure you will receive the return label and refund as soon as possible! All items purchased directly through Furniwell.com are eligible for Free Return Shipping if there are problems about
- missing parts
- defective problem
All returns of products purchased through a marketplace website are subject to that marketplace’s return policy. Although companies with storefront locations sell our items online, our items are unable to be returned in store.
Return Shipping Fee: If the total price of product doesn’t has shipping fee, equivalent to 15% of the value of the product will be the responsibility of the customer in cases of buyer’s remorse returns, such as
- an item didn’t fit
- didn’t like the color/quality
- changed your mind
- ordered by mistake
- bought it somewhere else
We only charge return shipping fee when you use our return labels. And please note that you need to send the package by youself, as Furniwell doesn't offer pick up service.
And the requirement is that the product must be brand new and unused, also must be returned with the original packaging and all accessories. Otherwise, we will charge a restocking fee as below.
Restocking Fee: If the total price of product doesn’t has shipping fee, equivalent to 15% of the value of the product will be the responsibility of the customer in cases of the product is no longer brand new that the value of the product decreases, because the product may has been
- disassembled after installation
- some accessories are missing
- non-original packaging
If the total price of product has shipping fee, we will deduct 15% of the total price of product as return shipping fee and 15% of the total price of product as restocking fee.
Please note. The deduction rules are consistent with the above.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please let us know within 30 days, so we may provide a full refund, or an exact replacement if the item is currently available. Please contact us at email@example.com before returning the item.
If you want a full refund, all damaged or defective items must be returned unless otherwise stated. We will be happy to assist you with the return of any damaged or defective item.
Due to our quick processing time, cancellation requests must be made within 1 hour of placing your order to ensure the order will be cancelled. If we are unable to cancel your order, we will work with you to initiate the return of your item.